Ashley Neal — instructional designer

Training systems designed for real-world performance.

I'm a senior ID based in Phoenix. Fifteen years of designing onboarding, scenario-based eLearning, and operational knowledge systems for regulated industries and SaaS. This is a portfolio of that work.

See selected work About Ashley
15+

Years designing learning systems

520

Agents onboarded in a single cohort

11

FDA-regulated programs supported

75%

Reduction in time to proficiency

700+

Hours of editing & QA review

30+

Modules revamped in 4 months

Selected work

A few projects worth walking through

Each one covers the constraints, the decisions, and what actually shipped — not a screenshot gallery.

Live portfolio piece

Designing Under Ambiguity — interactive Storyline scenario

Branching choices, hidden variables, three realistic end states. Play through it in the browser.

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Patient support · Regulated healthcare

From Memorization to Resource Mastery

Reducing onboarding time while improving performance in a regulated healthcare environment.

OnboardingRegulatedScenario designBlended learning

520 customer service agents — fully virtual cohort — onboarded ahead of an annual insurance change. Designed for resource fluency, not memorization.

520
Learners trained
16.7% → 10%
Attrition reduction
50%+
Faster time to completion
3
Classes · 2 roles
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Storyline scenario · Stakeholder influence

Designing Under Ambiguity

Designing stakeholder influence and decision-making into training.

Scenario designBranchingSaaSSenior craft

A branching Storyline scenario where learners play an ID navigating a SaaS launch — choices shift adoption, support volume, and stakeholder trust.

3
Escalating stakeholder interactions
3
Invisible business variables
3
Realistic end states
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In their words

What it's like to work with Ashley

"Ashley is a clear, dependable, and highly collaborative partner. She brings structure early, communicates expectations well, and follows through consistently. Working with her makes projects feel organized and achievable."
Ashlei Quick · Senior Trainer
"She was able to break down complex tasks into easy-to-learn modules for new hires. Her PowerPoints were impactful, easy to follow, and genuinely inspiring."
Rose Villa · Associate Instructional Designer
"You bring strong organization, adaptability, and partnership to a learning team — bridging operational information with learner needs while staying collaborative and supportive."
Jenn Eads · Senior Trainer
"You're easy to collaborate with and consistent in how you work. You communicate clearly, keep things moving, and follow through on commitments."
R.L. Stewart · Instructional Systems Designer
"You are highly reliable with strong, effective communication."
Devyn Braga · SME